FAQs | Notion

Frequently Asked Questions

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Q. How many devices I can have active for each extension?

Each extension can be registered with up to four (4) device. This can be a combination of the same type of devices or different.

Example:

An extension John Doe 1001 can be registered on a desk phone, desktop app, mobile device and tablet.
An extension Jane Doe 1002 can be registered on a desk phone, desktop app and two mobile devices.

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Q. What do the different statuses in the call logs mean?

Status	Description
answered	Endpoint rings, callee picks up and answers the call.
abandoned	Endpoint rings, but caller hangs up the call before callee answers it.
busy	Endpoint rings, but callee rejects the call, or callee is busy with another call.
missed	Endpoint rings, but callee does not pick up. Call times out.
unreachable	The endpoint exists however it is not currently registered to the system and therefore considered unreachable.
not-connected	The flow does not call a dial function, eg. A call to an IVR, however the caller disconnects before selecting an option, or a call is made outside of bussines hours.
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