What Are Flows?

Flows are the core feature that control how VoIP calls route through your organization—both incoming and outgoing. Think of them as visual call logic: you design call paths by dragging and connecting widgets on a canvas.

From simple call forwarding to complex IVR systems with business hour rules and call recording, Flows give you complete control through a flexible, no-code interface.

Why Flows Matter

• Create call behaviour step-by-step using a visual builder
• Route calls to teams, extensions, queues, or external numbers
• Implement logic like IVRs, schedules, recording, and voicemail
• Keep both inbound and outbound call handling organized

How Flows Work

1. Start with a blank Flow canvas
2. Add Widgets (like "Connect to Queue" or "Play Prompt") from the Widget Library
3. Connect these widgets with Wires to define the order and logic of call routing
4. Let calls follow the connected path based on caller input, system conditions, or your defined logic

Typical Setup

• One Flow for incoming calls (how external calls are handled)
• One Flow for outgoing calls (what happens when your team makes calls)

Types Of Widgets